Technology Advisory Group (TAG) has been a leading managed IT provider in Southern New England for over 25 years.  We provide our clients a fully managed IT solution that includes proactive solutions, technology consulting, reactive support, and project management/implementation. Each member of our team works together to make our clients technology more efficient, more reliable, and more secure so they can focus on their own business.  Throughout our history, we have been recognized as one of Rhode Island’s “Fastest Growing Technology Companies” and, more recently, were named by Providence Business News as one of the Best Places to Work in RI.  We now have a need for an additional full time, seasoned Systems / Network Engineer with 5+ years experience and a focus on customer service.

We offer our employees excellent benefits including:

• 15 vacation days and 10 paid holidays
• 401K contributions
• Medical, Dental, Vision, Disability, and Life Insurance
• Mileage reimbursement

*Subject to change with business needs

Compensation: Competitive based on experience.

Job Description: At TAG, we have several departments involved in servicing each client including a Reactive Support Team, Proactive Support Team, and a Professional Service Team.  This position will serve as an escalation engineer for both our reactive and proactive departments.  A typical day will involve working with clients, both on site and remotely, to resolve issues with their Servers, PC's, peripherals, and networks. The candidate must have a good balance of technical, people and problem solving skills. 
 
THIS JOB REQUIRES FREQUENT SITE VISITS - ALL APPLICANTS MUST BE LOCAL.  THIS IS NOT A REMOTE POSITION.

Responsibilities:

• Bring clients into alignment with our best practices and standards through remediation
• Resolve escalated tickets from our reactive team
• Assist our project team with projects, new client integration, and network mapping
• Analyze ticket trends to identify and drive down reactive issues
• Review and update documentation 
• Collaborate with our internal teams to craft recommendations for our clients

Required Qualifications:

• Applicant must have consulting experience, a strong Windows Server and Desktop background and a solid understanding of networking. 
• 5 plus years of experience in a similar role
• Experience with all windows server and desktop versions and migration experience
• A solid understanding of SANs, virtualization, and networking
  • Windows Server (all versions)
  • Terminal Server
  • Cloud Hosting Concepts
  • Azure / Azure Virtual Desktop
  • Active Directory / Group Policies
  • Virtualization (predominantly with HyperV)
  • Remote Access
  • Office 365
  • Desktop Operating Systems
  • Routers, Switches & Wireless
  • Virtual Private Networks
  • Networking - TCP/IP routing & subnets
  • Printers
  • DHCP / DNS
  • Virus / Malware removal
  • Backups
  • Mobile Devices
  • Hardware / Software upgrades
• Must have reliable transportation

Personal Attributes:

• Detail oriented  
• Self-motivated 
• Problem solver
• Strong communication skills
• Work independently and contribute as a team player 
• Have tact and patience 
• Able to multitask
• Willing to work outside of standard working hours on occasion