Technology Advisory Group (TAG) has been a leading managed IT provider in Southern New England for nearly 25 years.  We provide our clients a fully managed IT solution that includes proactive solutions, technology consulting, reactive support, and project management/implementation.  Each member of our team works together to make our clients technology more efficient, more reliable, and more secure so they can focus on their own business.  Throughout our history, we have been recognized as one of Rhode Island’s “Fastest Growing Technology Companies” and need a mid-level Engineer to continue that growth. 

We offer our employees excellent benefits including:  

• 15 vacation days and 10 paid holidays 
• 401K contributions
• Medical, Dental, Vision, Disability, FSA, and Life Insurance
• Mileage reimbursement  

Please note that this position requires you to be onsite and is not remote.

Salary: Competitive based on experience

Job Description: 

Technical Alignment Managers (TAMs) are members of our proactive team.  This team’s goal is to continuously improve our client’s technology by aligning their environment to our internal best practices and standards.  Through this process, we increase their reliability and security while lowering their reactive issues. 

Our TAMs play a crucial role in helping our clients achieve technology success by measuring each client’s alignment to our standards and building/maintaining a relationship with them as a technical resource.  TAMs become our internal subject matter expert for each client's environment and complete on-site and remote checks of their infrastructure in areas such as security, backups, workstations, servers, and email. When issues are discovered, you will be responsible for either remediating the issue or creating escalation tickets for another team.  

Responsibilities:  

• Perform on-site and remote client visits to measure their alignment to our standards and best practices  
• Remediate found issues, submit tickets, and work with our client account managers (vCIOs)
• Develop and maintain a relationship with our clients
• Become the expert on each client's technology
• Maintain and update client documentation and configurations 
• Review client backups and test restores 
• Represent TAG in a professionally and friendly way  
• Track your time and submit time sheets daily 

Personal Attributes: 

• Detail oriented  
• Self-motivated 
• Strong work ethic 
• Work independently and contribute as a team player 
• Problem solving and troubleshooting
• Strong written and verbal communication
• Have tact and patience 
• Have the ability to shift gears as needed 

Required Qualifications:  

• Minimum education: High school or GED equivalent 
• 3-5 years of experience
• Must have reliable transportation 

Suggested Knowledge:  

• Windows Server (all versions) 
• Small Business Server 
• Terminal Server 
• Exchange / Office 365 
• Active Directory / Group Policies 
• Virtualization 
• Cloud Hosting Concepts 
• Remote Access 
• Desktop Operating Systems 
• Routers, Switches & Wireless 
• Virtual Private Networks 
• Networking - TCP/IP routing & subnets 
• Printers 
• DHCP / DNS 
• Virus / Malware removal 
• Backups 
• Mobile Devices 
• Hardware / Software upgrades